Talent Dashboard
Boosted 35% satisfaction rate of Talent Dashboard by redesigning the beta version, interviewed 15 recruiters to identify painpoints and opportunities to streamline the recruitment process.
Company
Astoria AI
Timeline
Jan 2023 -
May 2023
Team
1 UX Researcher
2 UX Designer
1 Marketing Specialist
Tools
Figma, Miro, Interviews & Storytelling, Sketch, Competitive Analysis
My Role
💻 Developed an end-to-end desktop application iteratively [0-1!]
📊 Identified the user pain points and balanced business needs and user needs
🔍 Performed extensive user research using interviews, competitive analysis, observation studies, surveys
This project highlights my ability to solve complex information architecture problems, iteratively craft design solutions, and market understanding.
Problem
Finding and retaining the right talents are hard, on both sides.
41%
of the global workforce is considering quitting their jobs
80%
of workers planning to look for a new job are concern about career growth
>33%
Over a third of millennials plan to look for a new job post-pandemic
While 86% of CEOs in the United States mentioning talent supply chains issues as the number one priority, companies struggle to recruit, develop, and retain people. Organizations experience urgent and persistent need for entirely new skills, new employment models, new organizational structures, and new HR practices.
Scope
Market Research & UX Audit:
In order to figure out where our product positions in the saturated market, I conduced market reserach and UX audit on exisitng talent management software.
01
✅ Pros:
Comprehensive with robust analytics
❌ Cons:
Complex and costly to implement and customize
02
✅ Pros:
Strong payroll and compliance features
❌ Cons:
Talent management is not as flexible
03
Strategic Research
✅ Pros:
User-friendly interface and strong CRM capabilities
❌ Cons:
Lacks the broader HR functionality
Target Users:
HRs at mid-size companies that manage more than 100 talents across different functions
Product Requirement:
Develop a talent management dashboard homepage that allows the user to see the industry trends and insights generated by our AI algorithm at a glance and utilize it.
Expect to Boost NPS score by 35%
User Persona:
According to our market research team, the key data points our users would love to see in the dashboard include:
-
Number of vacancies by role within a geographic area (city, state, country, globe)
-
Range of salaries offered
-
Top skills required
-
Top benefits offered
-
Average listing duration
Ability to filter by:
-
Geographical area
-
Salary range
-
Industry
-
Employer name
-
Position
-
Source of advertisement (job board, company website etc)
As an HR manager, I want a modern interactive dashboard showing up-to-date information about the global job market
Ideate
Because the product requirements are clearly outlined and defined by a lot of market research our team has already conducted. I combed through the preliminary research data and start to ideate the solutions.
👀How might we section the dashboard and indicate interactability clearly?
📚 Inspiration:
🧰 Design System:
In order to keep design consistency between my and the other designer on the team, I developed a mini design system for our dashboard:
💡Interview
7 Participants
988 dispatchers, deaf community event organizer
Prototype
💡 Design Solution:
Hover on me to see dark mode😎
Wireframing
🔍 Feature 1: Dual search bar
Enable users to query based on where (location) and what functionality
Lo-Fi
🔍 Feature 2: Filter
More refined filter capability after results have been shown
🔍 Feature 3: Info Section
Keep the information display to the right of the screen
✍️ Iteration I
Before
❌ Low-fi
❌ Do not support other functionality
After
✅ Hi-fi
✅ Added task switching panel
🔎 Moved filter to dropdown boxes
💡Testing and feedback (within company)
I quickly ran some casual user testing sessions with the engineers and PMs at our company to facilitate the iteration process and keep them in the loop. Here is the feedback I got:
-
Graph specific -->
-
Annual comp graph: salaries on x axis & percentages on y-axis; draw attention to the average compensation
-
Skills list: list view does not show the percentage well
-
-
Geographics is not a priority concern for HR
-
Global vacancies are not practical
Based on the feedback, I explored more options on how to present the graphs to give the users a clear overview and fit their needs.
✍️ Exploration:
✍️ Iteration II
Before
❌ Map is distracting
❌ Skills section is not clear
After
✅ Polished the graph
✅ Added percentage for skills section
🔎 Explored dashed graph and added timeline
💡Testing and feedback:
-
Could collapse to give more space
-
There's another dimension - time: how to add that
-
Could simplify the legend
-
Add a panel to compare current employee
✍️ Exploration:
Bar graphs:
Floating window:
✍️ Iteration III
Before
❌ Axis label is too long
❌ Not enough info
❌ Side panel takes up too much space
From here, a new design challenge emerged:
👀 How to add the floating individual employee panel?
✍️ Exploration:
💻 Final User Flow:
💻 Deliverables:
After
✅ Improved the clarity of bar graphs
✅ Added time to compensation graph
✅ Collapsed the side panel
Impact & Learnings
✨ Impact
-
After more usability testing and follow-up research, throughout these iterations across 3 agile springs, we boosted 35% satisfaction rate of Talent Dashboard
-
Our CEO also used this prototype to seek funding.
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👋 Check it out here↗
✨ Learnings
0-1 is very different than improving an existing product. There's a lot you need to think through as a designer about the whole user experience and information architecture. The ability to comb through complex processes and problem solve is crucial as a product designer!
